Every day, we get mail from our readers. Most letters are posted on the PowerBoards, reachable from the PalmPower Home Page. But there are some letters that we think would be better served in a monthly letters to the editor column. This month: a letter praising last month's editorial, an important letter from 3Com and the case of the missing airline ticket pocket.
Last month's From the Editor-in-Chief column
AMEN! Finally someone who really gets what this life is all about! Actually I have heard the story before, from someone who I have a great deal of respect for, but the forum was much different. It meant a great deal to me to be caught off guard by the story in an environment where I would never have expected it. If more people understood how small our world truly is and how much influence we can have on so many people or how much good we have the ability to do, this would surely be a much different planet.
Keith L. Morey
Chief of Staff
Congressman Chris Cannon (UT-03)
Letter from Douglas Wirnowski, 3Com's Macintosh product marketing manager
It has come to our attention that many of you have questions regarding the delay of the Palm MacPac version 2 that was previously scheduled to ship by the end of summer. We apologize for any inconvenience this may be causing, and we are working hard to make the product available as soon as possible. We ask for your continued patience while we finalize the new product, which will be available as a free Internet download to all Palm Computing customers.
We believe it's more important to ship a product that will deliver complete customer satisfaction and the best possible user experience than to rush a product to market. To be honest, we underestimated the time it would take to finalize this new software, which will offer many unique desktop features available only to Macintosh users. Because it is being built from the ground up for MacOS, and is not simply an update of the previous version, there is a great amount of engineering involved in addition to a long and arduous quality assurance testing process.
Current expectations are that the product will be available in time for Macworld Exposition in San Francisco in January. An unsupported public Beta version will be available to all Palm Computing customers in November. For more information on participating, visit http://www.palm.com/macintosh/index.html.
As with our other Palm Computing platform products, you can expect the best possible performance available from the new Palm MacPac version 2 as we strive to bring world-leading handheld computing solutions to Macintosh users.
Product Marketing Manager, Macintosh solutions
Palm Computing, Inc., a 3Com company