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Jott versus SpinVox: A voice-to-text battle royal (continued)
Accuracy result
As much as I hate to say it, I think they are tied. Hard-data-number-wise, Jott correctly identified individual words 92% of the time while SpinVox was only 89% accurate. Jott's missed words often resulted in some humorous misunderstanding while SpinVox's missed words usually turned out to be "correct" if not what I said.
The champion of voice notes to text Overall I was please with both services, but I have to give the festive and much sought after championship belt to ... SpinVox!
One thing that I didn't cover in the battle that makes a world of difference between a technology product you will try and one you will keep is the overall customer experience. From the customer service to the emails to the Web portal, SpinVox provides more than just a voice-to-text service. They provide a user experience.
SpinVox, as a company seems, to have a passion for what they are doing. They care. Jott, on the other hand, doesn't tend to the details. Every email notification I received included a typo in their template. For a company that touts their accuracy, I daresay that missed detail sends the wrong message. That didn't cost Jott the battle, but that could be indicative of what did.
James Booth is Editor-at-Large at ZATZ Publishing. In addition to writing for Computing Unplugged and Connected Photographer, he's the author of Do-It-Yourself Wedding Photography. A self-taught photographer, James also dabbles in digital graphics and has learned to be a PC and handheld specialist through personal trial and error. James can be reached at jbooth@zatz.com.
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